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Shipping and Returns

Stainless Steel Instruments

All GerDentUSA surgical instruments are guaranteed for life against manufacturing defects, provided that the instrument is used for its intended surgical purpose. GerDentUSA will either repair or replace the instrument Free of Charge at our discretion*. Our liability under this guarantee shall be limited to the repair or replacement of defective merchandise. Our guarantee is unqualified because our own quality control inspectors check GerDentUSA surgical instruments.

  • Our instruments are carefully examined by our surgical instrument experts.
  • No instrument is shipped unless it meets our standards.
  • Tungsten carbide instruments are included except for jaw inserts and Gold handles by a separate warranty.

Tungsten Carbide Jaw Inserts Needle and Scissors

GerDentUSA surgical instruments with tungsten carbide inserts are warranted for five full years of normal use.  During this warranty period, if any adjustments become necessary, GerDentUSA will repair, sharpen (for TC scissors) or replace the instrument. A nominal charge will be made for repairs once the warranty period has expired.
The non-TC portion of the instrument is guaranteed under GerDentUSA's Lifetime Warranty.

*Note: GerDentUSA's experts will examine the tool and decide whether the tool can be repaired or replaced.