- We will gladly exchange or refund any purchase in its original condition by method of payment within 30 days.
- No Returns without our authorization.
- RMA numbers are valid for 15 days after issuance with original packaging only.
- Defective merchandise will be exchanged within the first seven days of receipt.
- Shipping charges are nonrefundable.
A 20% re-stocking fee will be charged for any return.
Please inspect your package when it arrives. If it is defective, you must notify us within 2 business days of delivery at +1 (516) 593-7100 and we will replace it and pay all shipping costs to and from your location.
Return a Products:
If you receive a product and it doesn't fit, or it is not what you expected it to be, most products can be returned. Product must be in its original packaging with all Instruction/Warranty paperwork. Shipping labels are not provided. It is the customers’ responsibility to ship the product back. Product must be clean, unused and in its original packaging. To return a product, sign in to your GerDentUSA™ account to request an RMA # (Return Merchandise Authorization) from your orders or call +1 (516) 593-7100. You must request an RMA within 10 days of receiving the product. Orders returned without RMA # may not be identified or recognized as being a return and in such cases no refund will be applied.
A 20% restocking fee applies to all returns.
Diagnostic testing supplies, Refurbished products. All parts orders are non-returnable.
Use RMA Number:
The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# will be refused and returned back to you. Returned products must be in new condition, in the original packaging with all paper documentation. Customer is responsible for return shipping.
Credits and Refunds:
We will credit your purchase, excluding shipping and the restocking fee (if applicable) once the product is received and it is in new condition. If you paid by check you will receive a refund check within 2 weeks of receiving the return.
If you have placed an order with us and need to cancel it, please contact us immediately at +1 (516) 593-7100. We will make every attempt to stop your order from shipping; however, we cannot guarantee that it hasn't shipped. Normal cancellation fee is 20% if your order has been processed. If your order has shipped, you will be responsible for the shipping charges to you and the return to us. This will be considered a return and treated accordingly. Orders for non-returnable products cannot be cancelled once shipped. Custom orders - Orders for adjustable beds, power wheelchairs, scooters and custom wheelchairs that are built-to-order cannot be canceled once the order is processed and assembly has begun.
Please - Do not refuse a parcel.
Since many products must be shipped back to an address other than where it was originally shipped from, never refuse a product. Refusing a shipment will result in 30% re-stocking charges plus all shipping costs. Also, without an RMA number, the package may not be identified or recognized as being a return and credit will be not be issued.
For all prices and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors in advertisements.